Shipping and Handling
When will my order ship?
Our skincare is made in small batches and is always guaranteed to be shipped fresh to you.
Please allow us up to 3 business days for your order to be dispatched from our Sydney base.
How long does shipping take?
Currently there are significant delays across all freight carriers, which may affect the delivery time of your purchase. Please be patient and keep an eye on your tracking number if you have any concerns.
Delivery time depends on your distance from our Sydney base and the courier selected during checkout.
We currently offer 2 shipping options of Express Post (1-4 business days) or Standard: Sendle Couriers (2-8 business days). Please see our Shipping Policy for further details.
You can keep updated on your parcel's location by checking your tracking number - which we send to you via email once your order ships.
Given the current backlog of shipping delays across all carriers, you may experience even longer shipping times during holiday periods, so please ensure to order a little earlier than usual.
For more information please visit our Shipping Policy here
I haven't received my order, help!
Don't panic! - The first thing you need to do is check your tracking which was emailed to you. If the tracking status states it is still in transit, please allow more time for your order to arrive.
If your order has not arrived within 14 days or your tracking states it has been delivered but you do not have your order please send us an email at email@example.com
My order arrived damaged!
While we do our best to package your items for safe transit, unfortunately we cannot control how your package is handled when it has left our Sydney base.
If your order has arrived and an item is damaged please do not discard the packaging it was sent in or product.
Please send us an email with your order number with a photo and description of the damage. We will get back to you with next steps.
Returns and Exchanges
Do you offer returns?
If your product is found to be damaged, incorrect or genuinely faulty upon opening or using, we will gladly offer you a full product replacement. Please email us a photo of the concern if possible and contact us within 14 days of delivery for us to authorise a replacement.
If you are dissatisfied or unhappy with your purchase in any way, please email us directly at firstname.lastname@example.org We are always happy to look after you!
We do not accept returns for change of mind, items on sale, gift cards or custom/special orders.