Shipping policy

SHIPPING YOUR ORDERS:

Our skincare is made in small batches and is always guaranteed to be shipped fresh to you.  We currently offer online delivery services only within Australia from Tasmania. 

Our preferred choice of carrier is Australia Post.

Once we have freshly bottled your favourite NSA product, we use earth friendly recyclable/compostable/biodegradable materials to safely pack and protect them on their journey to you, with minimal impact on the environment. 

PROCESSING TIME:

We make it our priority to ship your order as soon as possible once cleared payment is received, usually within 1-3 working days (unless notified otherwise).  

We will endeavor to ensure goods are despatched to you in the times outlined above.

SHIPPING TIME:

For most destinations within Australia, you will receive your order within 1-4 working days however, some remote/regional destinations may take a little longer, such as Western Australia, Tasmania & far north Queensland.

Please allow extra time for deliveries during peak holiday times such as Christmas & Easter or when freighting is affected by conditions such as natural disasters. We ask that you be patient and keep an eye on your tracking number if you have any concerns. However, we will not be liable for late/delayed delivery by Australia Post.

CHANGING YOUR ORDER:

We aim to send your order out as soon as we can so changes may not always be possible. If you have made an error with your shipping address or would like to update your order, please send an email to nsa@naturalskincareaustralia.com.au as soon as you can, and we will be happy to assist with your requested change.

At this stage, we do not ship internationally.

SHIPPING RATES & METHOD:

EXPRESS POST:

AUSTRALIA POST to Street Address or PO Box (Business or Residential)

Delivery in 1-4 business days, includes tracking.  Rates starting from $12.00 for members and $15 for non-members.  Free express shipping is offered on orders of $150.00 or more (excl shipping charge).

Despatched in reusable flatrate satchels or recyclable boxes.

Once your order is shipped, you will be notified of your tracking number and can track your parcel here

Once your order is shipped, you will be notified of your tracking number and can track your parcel via Australia Post.

Please note Australia Post uses Contactless Delivery with Authority to Leave your parcel on the premises.  Please advise any specific instructions in checkout (eg. at front door, behind front gate, etc). If it is not safe for your parcel to be left unattended, then please use a PO Box address or contact us to arrange Registered shipping for you so your delivery can be carded and collected at a time to suit you.

HAVEN'T RECEIVED YOUR PARCEL?

If you have not received your parcel within a reasonable time frame and have checked your tracking details, please contact us as soon as possible.  We will then contact the shipping carrier to resolve the missing item's whereabouts for you as quickly as possible.  Please note we are not responsible for lost or undelivered items in transit, but rest assured you will receive our very best customer service to ensure your parcel is found or the issue resolved.